Refund policy

Returns & Refund Policy

Last updated: October 25, 2026

Every ThinkArt product is custom-made from your own photo. Because each item is personalized for you and cannot be resold, we do not accept returns or exchanges, and we do not offer refunds if you change your mind or would prefer a different photo, style or size. This does not affect the free reprints, refunds and guarantee described below.

See it before you buy
Your free preview appears on screen while you personalize your product. You can change the photo, style or size as many times as you like before adding it to your cart. Nothing is printed until you place your order, so you know exactly what you are going to receive.

Cancellations
You can cancel your order for a full refund until it goes into production. Email us as soon as possible at contact@thinkart.store with your order number. Once production has started, your order can no longer be canceled or changed.

Damaged, defective or incorrect items
If your order arrives damaged, has a printing defect, or does not match the preview you approved, we will reprint and reship it free of charge. You do not need to send anything back. Just email a photo of the issue and your order number to contact@thinkart.store within 14 days of delivery. If a reprint is not possible, we will refund you in full.

Lost packages
If your package is lost in transit, contact us. Once the carrier has confirmed the loss, we will reprint and reship your order free of charge, or refund you in full if you prefer.

Limited Lifetime Color Guarantee
Your portrait is printed to last. If the colors of your printed portrait noticeably fade under normal indoor use and care, we will reprint the same design in the same size at our expense, including shipping, with no time limit. To make a claim, email a photo of the product and your order number (or the name and email address used for the order) to contact@thinkart.store. This guarantee does not cover damage caused by prolonged direct sunlight, moisture, outdoor use, accidents, improper cleaning or normal wear and tear. This guarantee is provided by Nack & Co (trade name ThinkArt) and is in addition to any rights you may have under applicable law.

How refunds are issued
Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

Contact
Questions? Email us at contact@thinkart.store. We usually reply within one business day.